Frequently asked Questions

1) Can pregnant women use your products?

We recommend that pregnant women use our products only after four months of pregnancy (when you have entered your second trimester). However, since everyone has differing sensitivity to aromatherapy, it is best to check with a physician. Only our Sea Buckthorn Hyaluronic Acid Serum is not recommended at all stages of pregnancy.

2) Can your products help with acne-prone skin?

Yes, our rose gel helps to balance oil-production which is then able to soothe and minimize acne. You can also try our lavender range which helps to hydrate, repair and diminish imperfections.

3) What is the recommended application of the sandwich mask per week?

It really depends on your skin. You can use it up to 2-3 times a week if you have severely dry skin however, if you have normal skin then perhaps once a week would suffice.

4) Will your products help with severe acne problems?

Although our essential oils (especially the rose products) can help with balancing oil secretion, those with severe acne problems should consult a dermatologist for better results. This is because rose essential oil promotes blood circulation which may cause your skin to be inflamed in the beginning. As for mild acne and pimple issues, the Wild Roman Chamomile and both our Bulgarian Lavender and Rose products can be used to improve skin recovery and vitality.

5) I read that your products can be consumed – is it true?

Yes, our products are USDA- and NOP- approved for oral consumption. The portion is 1 drop (5ml) to every 500ml of drinking water. Alternatively, if you suffer from mouth ulcers or blisters, you can transfer the hydrosol to a spray bottle and spritz directly into your mouth.

6) My skin is very sensitive – would your products have any side effects?

We use the world’s best flowers and plant materials and our products adhere to stringent standards for all the details, including scientific verification of each recipe proportions and we constantly seek to improve our results therefore safe for even the most sensitive and fragile skin. No additional fragrance, coloring, alcohol, preservatives, mineral, silicone or animal products have been used in the process. We are 100% parabens-free.

7) Where is the origin of Daisy Sky?

We source only the highest quality raw materials from Bulgaria, Madagascar, Provence, Turkey, Italy and other remote parts of the world while our bottling factory is in Guangzhou, China.

8) What is the difference between the Bulgarian Rose Alba Hydrosol and the Bulgarian Rose Otto Hydrosol?

The Rose Alba is made from white roses which are very rare and effective for skin brightening and have anti-inflammatory factor with are superior to the Rose Otto. It has a sweet, subtle scent of roses. The Rose Otto is infused with a burst of fresh rose aroma and amazing for repairing scarring and restoring the suppleness of the skin.

9) Can we re-use the empty bottles?

Of course, and we recommend it for a safer environment. Also, all our bottles are made from recycled goods.

10) How long does a bottle of 500ml hydrosol typically last?

If you use the hydrosol as a sandwich mask for 3-4 times a week, a bottle of 500ml hydrosol can last up to almost 3 months, however if you only apply the sandwich mask once a week, it can last up to 6 months. As our products are all natural and organic, we do recommend to finish the product within 6-7 months upon opening.

11) I just want to try the Divine Brightening Natural Classic No. 1 Silk Mask – do I need to buy a whole box of 5?

Unfortunately, yes as we only sell them in sets of 5. Do note though that the Divine Brightening Natural Classic No. 1 Silk Mask is highly concentrated and should be applied sparingly for a duration of 15-20 mins.

12) What do your products mean by vegan?

It means that our skincare range does not contain any animal products and we do not agree or use any animals in the testing of our products.

13) Do your products contain any hormones or preservatives?

Absolutely, not. Our products contain no additional fragrance, coloring, alcohol, preservatives, mineral, silicone or animal products have been used in the process and we are 100% paraben-free.

14) I’ve purchased your products and found out that I’m allergic to the essential oil. Can I get a refund?

At the moment, we do not have a refund policy however, do email us at info@daisyskymalaysia.com and explain to us the situation and we will do our best to assist you.

15) Do you deliver worldwide? And what are the charges?

Yes, we offer worldwide shipping and it depends on where you are located, thus please email us at info@daisyskymalaysia.com and we will let you know the cost of shipping in which the buyer has to bear responsibility for the cost.

16) I have an enquiry – how do I get in touch?

You can email us at info@daisyskymalaysia.com at any time and we will seek to address your enquiry within 72-hours. Alternatively, you can also reach out to us via our Facebook or Instagram @daisyskymalaysia.

17) I am from Malaysia – can I just pick up my order directly?

As we are an online shop, it would be best to have the order shipped to you regardless of your location. Any further enquiries, feel free to email us at info@daisyskymalaysia.com.